TERMS AND CONDITIONS
Welcome to our online web portal. We are pleased to provide you with the goods and services described on this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.
PRIVACY AND ELECTRONIC COMMUNICATION
To understand our practices, please review our Privacy Notice, which also governs your visit to this site. When you visit this site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
LICENSE AND SITE ACCESS
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our the express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of this site so long as the link does not portray us, our dealers, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the link our without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with involvement of a parent or guardian. We, our dealers and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Our RGX Rim Repair Rim Tracker is an approximate time guideline of your rims restoration only.
RISK OF LOSS
All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We and our dealers attempt to be as accurate as possible. However, we do not warrant those product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition. RGX Rim Repair assumes no responsibility to damage of wheels as they are assumed to be sent to RGX Rim Repair damaged. RGX Rim Repair also stated that all liability is limited to the amount directly listed on the invoice. RGX Rim Repair guarantees that the actual chrome plating process will be restored however, we have no control over the underlying base metal of the rim. Completion time can take more than 30 days in some cases depending on the amount of damage. RGX Rim Repair is only responsible for chrome plating the face of the chrome rims. Polishing the barrels would be an extra charge and must be requested by the customer.
QUALITY / VARIETY
RGX Rim Repair uses the most current technology along with the strictest attention to details making the highest quality finishes and products available today. This has made us the industry leader in quality. Such finishes include Chrome (Electro Plating), Black Chrome, Custom Polishing, and color paint matching. However, all work performed (all finishes, repairs, special services) is done on a “best effort basis” and therefore is custom. This does not guarantee a perfect part, as many unknown variables may exist. Polishing of Chrome is only on the FACE of the rim
Please note that re-chroming a wheel that has been previously chrome plated is a very special procedure. Please review our web site on the re-chroming section to understand these circumstances. Unlike chrome plating a raw, as-cast, machined, polished or painted wheel; an existing chrome plated wheel requires additional steps and extra care. Customer expectations may be unrealistic since the new chrome plating will show any imperfections in the base material. An imperfection in the base material may not be visible until the old plating has been removed. Similar to the damage caused to wood by termites, some damage may not be visible from the outside. Aluminum alloy wheels are a softer material than the metals plated on them and corrosion will attack the softer metal first.
RGX Rim Repair shall not be held liable for any damage caused during the wheel straightening process. RGX strives to correct bent wheels with little or no face damage, including cracks. The customer must understand that damage can occur and the risk of the wheel cracking or discoloring is a possibility. Chrome rims can often require re-plating which is an additional charge. RGX Rim Repair strives to bring the wheel back to a complete true round state. Wheels having severe bends may often only be rounded back to a certain point.
RGX Rim Repair has additional repair options if this does occur; however, this will be an additional charge depending on the cosmetic finish of the wheel. By acknowledging below, the customer has been made aware of the wheel straightening process and any damages that can occur.
RGX Rim Repair shall not be held liable for any damage caused during the wheel straightening process. RGX strives to correct bent wheels with little or no face damage, including cracks. The customer must understand that damage can occur and the risk of the wheel cracking or discoloring is a possibility. Chrome rims can often require re-plating which
additional charge. RGX Rim Repair strives to bring the wheel back to a complete true round state. Wheels having severe bends may often only be rounded back to a certain point. RGX Rim Repair has additional repair options if this does occur; however, this will be an additional charge depending on the cosmetic finish of the wheel. By acknowledging below, the customer has been made aware of the wheel straightening process and any damages that can occur.
RGX Rim Repair shall not be held liable for any and all welds after they have been accepted by the customer. RGX completes weld repair with the newest technology aluminum alloy welding and are restored to last. It is the customers understanding and the customer has accepted this responsibility that if another pot hole or item in the roadway is hit, the wheel could sustain damage again. There is always a risk when restoring a cracked area on the rim and the customer is releasing all liability of RGX if such a failure occurred. Rims that require welding on the face will can cause significant cosmetic blemishes to the area surrounding the weld.
RGX has additional repair options if this does occur; however, this will be an additional charge depending on the cosmetic finish of the wheel. By acknowledging below, the customer has been made aware of the welding process and any damages that can occur. Rims that come in with previous welds from someone other than RGX (2 or more cracks) will not be guaranteed. If your rim is found to be bent and you choose not to have that restored by RGX – there is NO
on the weld. RGX highly recommends that both the bend and weld are restored.
RGX Rim Repair shall not be responsible for wheels that are shipped in and/or dropped off with an incorrect description of repair. It is the customer responsibility to ensure that all repair requests are made prior to the wheel being shipped/dropped off. Traditional cosmetic repairs or color changes only restore the face of the wheel, however, barrel cleaning or barrel painting can be added on for an additional cost if requested by the customer. If shipped, any wheel that arrives that is deemed un-repairable the customer will have the option of having the wheel returned at the cost of the customer or having the rim scrapped. All wheels shipped in which the tires have been removed for a complete restoration must have all items removed from the rims. During restoration of rims that include powder coating, porosity can occur in the base metal that creates some off gassing in the final product once they have cooled. There is nothing RGX can do to predict or prevent this in certain alloy rims. The customer acknowledges that this is a risk and that it may occur. The final product as described and delivered by RGX was a restored rim and we cannot be held liable for any off gassing. Rims that have pot metal alloy can result in cloudiness for machined or polished rims. RGX works very hard to deliver fantastic quality work, however the customer must understand that we are only able to work with what we receive – RGX is receiving the rim due to the fact it has been damaged previously or that the customer wants a customer color change. Outcome for any rim restoration is limited to comparison of a “brand new” rim, while we attempt to create a like new appearance, the damage that is on the rim along with the specific finish may limit this outcome. Rim Restoration may not result in 100% absolute perfection as a finished product and our absolute very best effort would apply and the charge for restoration would still be required. It is the responsibility of the customer to specify exactly what they want restored and what their absolute expectation is prior in writing; otherwise RGX will attempt to do best effort. RGX aims to refurbish all wheels to the best of our ability but cannot be responsible for any unforeseen problems such as poor casting, hidden cracks, fading, chippings, scratches, cracks, or excessive corrosion. These problems may only become apparent upon removal of the existing wheel coating. Machined, Polished, Chrome Clad rims restored by a mobile technician may be limited and not restored to original appearance and the customer understands the full expectation set forth if this option is chosen – they have acknowledged it will be best effort by the RGX technician due to the most economical option – if it is a factory rim, another option for the customer would be OE replacement if available.
RGX has additional repair options if this does occur; however, this will be an additional charge depending on the cosmetic finish of the wheel
By acknowledging below, the customer has been made aware of the cosmetic process and any damages that can occur.
With respect to items sold by us, we cannot confirm the price of an item until you order. We attempt to price items with our best effort for an estimate, however some circumstances can arise that may result in additional costs. If these additional costs are encountered, we will contact the customer and confirm what the additional steps should be and any associated costs. RGX requires payment upfront for all subcontracted services and drop off repairs. There is a $50 diganostic fee applied to all invoices that will go toward the final repair.
Any wheels that arestraightened / welded and still are found to have an issue must be returned to us within 72 hours of pickup. Any wheels that are found to not meet a customer’s expectations shall notify us within 24 hours of work being completed.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER WE NOR OUR DEALERS MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR DEALERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM US, OUR DEALERS OR AFFILIATES FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE, OUR DEALERS AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.